InterCity West Coast franchisee Virgin Trains has been able to improve passengers’ satisfaction with boarding, seating and on-board entertainment by working with customer relationship data company ITG Creator and using Qlik’s visual analytics platform.
More than 200 000 responses to surveys e-mailed to people who had booked tickets through the Virgin Trains website were collected, with 300 000 comments captured, analysed and then visualised using an ‘Awesometer’ app. This is available to 700 …
The Intergroup on Long Term Investment and Reindustrialisation, chaired by MEP Dominique Riquet (ALDE, FR), hosted an event on what makes a ‘good infrastructure investment project’. The Intergroup is an unofficial body in the European Parliament that provides a platform for discussions across political groups. The opening speech was given by European Transport Commissioner Violeta Bulc who said that the transport sector is in the midst of reshaping
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Bruxelles 28. September 2016. – Last week the European Commission has appointed Maja Bakran Maricic deputy general director of DG MOVE (DG Mobility and Transport). She will take the office on 1. December 2016. Ms. Bakran Marcich will be the highest ranking croatian official in a body of the European Commission. In to her new position she brings her vast experience from working in the bodies of the European Commission.
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On 28 April, the Council gave its green light for new rules that aim to improve domestic rail passenger services in the EU. It endorsed the deal concluded by the presidency with the European Parliament on 19 April.
The revised rules – known as the 4th railway package market pillar – will open up domestic rail passenger markets in the member states. …
